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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Ctra. Fed. Chetumal - Pto Juarez Km 282, Nr.307, Los Dos Compadres, Mexico

Occidental Grand Xcaret All Inclusive Hotel, a four-pearl resort spanning 25 acres inside Xcaret nature park, features direct park entrances from the lobby and beach area. The property includes seven pools, temazcal sweat lodge, nine treatment rooms, and houses parrots in the lobby alongside a white-tailed deer enclosure.

Modern Room Amenities

Rooms at Occidental at Xcaret Destination include digital laptop safes, iHome clock radios, and free minibars refilled every other day with soda, beer, and water. Most accommodations offer views of the grounds.

Extensive Dining Options

Ten bars serve the property, including a disco, sports bar, and a late-night pizza and taco spot. Two all-day snack buffets operate at the beach and pool areas, while all a la carte restaurants serve dinner only.

Pools and Recreation

The property features an adult-only pool, kids' pool with beach entry, and swim-up bar. Recreational facilities include a hot tub, private beach area with loungers, fitness center, tennis courts, and mini-golf. The Flip Kids Club accommodates children aged 4-12.

Strategic Resort Location

Located 6 miles from Aeropuerto de Playa del Carmen, Occidental Grand Xcaret All Inclusive Hotel provides access to nearby attractions including Delphinus Xcaret (0.1 miles), Xenses (0.8 miles), and Xplor Park (1 miles). The resort is 15 minutes from Playa del Carmen and 45 minutes from Tulum.

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center
Los Dos Compadres 1.1 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.8 mi
Cancun (CUN) 39.5 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • Wi-Fi
  • Parking
  • Concierge desk
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Beauty salon

Sports & Fitness

  • Exercise gym
  • Tennis court

Guest Parking

  • Refrigerator

Services

  • Valet parking
  • Laundry
  • Dry cleaning

Dining

  • Restaurant

Business

  • Business center

Children

  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Health club
  • Sauna
  • Jacuzzi

Room features

  • Air conditioning
  • Mini-bar
  • Balcony
  • In-room desk
  • Ironing facilities

Bathroom

  • Bathtub shower combination
  • Hair dryer

Self-catering

  • Refrigerator

Media

  • Cable/ Satellite television
  • AM/FM alarm clock
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Location

Ctra. Fed. Chetumal - Pto Juarez Km 282, Nr.307, Los Dos Compadres, Mexico
Map view
Ctra. Fed. Chetumal - Pto Juarez Km 282, Nr.307, Los Dos Compadres, Mexico
Nearby
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
200 ft
Carretera Federal Cancun - Chetumal
Delphinus Xcaret
300 ft
Restaurants
Xin Gao
2600 ft
Carretera Chetumal-Puerto Juarez Km 282 Inside Hotel Xcaret

Reviews and Ratings

Feedback from previous guests about their experience.
68%
enjoyed the hotel and would happily return
6.8/10
Nice
Rooms
8.4
Location
9.6
Service
8.6
Dining
7.0
Guest reviews
6.8/10
based on 5 reviews
Dan
United States of America, January  2025
8.6/10

I had a delightful getaway at this resort, perfect for relaxation. The staff was super friendly, and the wildlife around the property was amusing to see. The only downside was that the food was just okay in some places. However, the beach access and lovely saltwater pool made for a fantastic experience overall.

Rooms
8.0
The rooms were kept very clean and comfortable during our stay.
Service
9.0
Service was great with a friendly reception staff that tried to accommodate every request.
Location
10.0
The location was awesome, right next to the Xcaret park and surrounded by nature.
Dining
7.0
The food in the restaurants was okay but not exceptional. Some meals could use more variety.
Facilities
9.0
The facilities included a beautiful saltwater pool area, which was perfect for enjoying the breeze.
Richard
United States of America, December  2024
7.8/10

The resort features beautiful landscaping and a serene jungle environment, making for a unique getaway. The rooms are well-maintained, and the pools are stunning, but there aren't enough loungers, leading to a frustrating experience. Dining options are limited, particularly at the buffets. Overall, the customer service was a highlight, but improvements in dining selections and facility upgrades would enhance the stay.

Rooms
9.0
The rooms were clean, spacious, and comfortable with lovely views. They were well taken care of and nicely updated.
Service
9.0
The staff was incredibly attentive and always willing to help, contributing to a welcoming atmosphere.
Location
8.0
Nestled in the jungle and surrounded by lush greenery, the location offers a unique experience, though the beach itself is small.
Dining
6.0
The food was flavorful but lacked variety, with limited options at both buffets and restaurants.
Facilities
7.0
The pools and surrounding areas were well-maintained, but the shortage of loungers made it challenging to relax by the water.
Tom
United States of America, December  2024
8.2/10

Staying at the resort felt like a dream with its beautiful grounds and friendly staff. The food was varied and delightful, especially in the specialty restaurants. However, there were some hiccups during our visit, particularly with service consistency and information clarity when things went wrong, which marred an otherwise enjoyable experience. Overall, this place has great potential but could benefit from better management during peak times.

Rooms
9.0
Our room was spacious and comfortable with a fantastic view, plus it came with a private jacuzzi which was a nice touch.
Service
6.0
Most staff members were friendly and helpful. However, communication during the service interruption was unclear and led to some frustration.
Location
10.0
The resort is nestled within the jungle, creating a unique atmosphere with wildlife all around. The proximity to the private beach was a highlight.
Dining
8.0
Dining options were diverse and mostly delicious, with the specialty restaurants standing out. However, I found the buffet could get chaotic.
Facilities
8.0
The resort has excellent facilities including multiple pools and easy access to the beach, though some amenities were affected during the staff strike.
Lawrence
United States of America, December  2024
8.8/10

I had an amazing stay at Occidental at Xcaret. The location is incredible, surrounded by lush nature and wildlife, making it feel like a true tropical getaway. The service was outstanding, with staff going above and beyond to make my experience memorable. However, I found the dining options could be improved in variety, particularly at breakfast. Overall, I would absolutely return for the beautiful views and rich natural surroundings.

Rooms
8.0
My room was spacious and clean, with a lovely view of the jungle. It was well-equipped, although I would have liked a more consistent temperature in the minibar.
Service
10.0
Service throughout my stay was exceptional. Staff members, especially at the Royal reception, were exceptionally attentive and made me feel welcome.
Location
10.0
The hotel is located in a stunning jungle setting, rich with wildlife, providing a unique and beautiful backdrop to my vacation.
Dining
7.0
While the dining experience was generally good, I would have appreciated a broader selection for breakfast to kick off my day.
Facilities
9.0
The resort facilities were impressive, especially the swim-up bars and pools, which created a fun and relaxing atmosphere.
William
United States of America, October  2024
8.4/10

My stay at Occidental Xcaret was a delightful experience overall. The grounds are beautiful, and the wildlife adds a unique charm to the resort. The rooms are spacious and comfortable, although I wished there was a bit more privacy in the bathrooms. The dining experience was enjoyable with a variety of options, but some of the à la carte restaurants didn't quite measure up to the buffets. While I loved the unlimited access to Xcaret Park, the evening entertainment could be more engaging.

Rooms
8.0
The room was spacious and clean, featuring a comfortable king bed. However, the bathroom design lacked privacy due to the slatted door.
Service
9.0
The staff was very accommodating and always greeted us warmly. They even surprised us with chocolate-covered strawberries for a special occasion.
Location
10.0
Nested in a lush jungle, the resort is adjacent to Xcaret Park, which makes it super convenient for exploring the surrounding attractions.
Dining
7.0
Dining was a highlight with regularly changing buffet items and beautiful views, though some specialty restaurants were lacking in quality compared to the buffets.
Facilities
8.0
The facilities were well-maintained, with clean pools and ample areas to relax, though I wished there were more vibrant evening activities.
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Check-in
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Check-out
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Rooms and Guests2 Guests, 1 Room